If you're having issues with your HP laptop's CD or DVD drive, it might not be a physical issue with the drive. Instead, the driver your optical drive uses may be corrupted or not working properly, or may need to be upgraded. Troubleshooting an HP laptop's CD or DVD driver is not difficult and takes approximately 10 minutes. If the troubleshooting steps do not resolve your driver issue, you may have a physical problem with the HP's optical drive.
1 Turn your HP laptop off. Turn the laptop over and find the battery release latch. Move this latch to the unlock position, indicated by an open lock icon on the bottom of the laptop. Pull the battery out of the computer and set it aside.
